If you’re having trouble accessing your SmartDollar account, try the troubleshooting steps below in order.
If one step works, you can stop there. If not, move to the next step.
How to troubleshoot sign-in issues
- Click here and try signing in again.
- Clear your cache and cookies.
- Try another browser. We recommend using Chrome.
- Try using an incognito or private browsing window.
- Try signing in from another device.
Still having trouble?
If you’re still having trouble after trying these steps, send the team a screen recording or a series of screenshots showing:
- The steps you took
- Where the issue happened
- Any error message you received
This will help the team better understand what’s happening and how to help.
Need more help?
The team is happy to help. Submit a request here.